Site Reliability Engineer II

Job Description

Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.

As a Site Reliability Engineer II at JPMorgan Chase within the Enterprise technology, corporate technology team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.

Job responsibilities

• Execute small to medium projects independently with initial direction, eventually graduating to designing and delivering projects autonomously.
• Leverage technology to solve business problems by writing high-quality, maintainable, and robust code following best practices in software engineering.
• Participate in triaging, examining, diagnosing, and resolving incidents, collaborating with others to solve problems at their root.
• Recognize toil within the role and proactively work towards eliminating it through systems engineering or updating application code.
• Understand observability patterns and strive to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts with 2+ years of applied experience.
• Ability to code in at least one programming language.
• Experience maintaining a cloud-based infrastructure.
• Familiarity with site reliability concepts, principles, and practices.
• Familiarity with observability tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Familiarity with containers or a common server OS such as Linux and Windows.
• Emerging knowledge of software, applications, and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.).
• Emerging knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Emerging knowledge of common networking technologies.

Preferred qualifications, capabilities, and skills

• Ability to work in a large, collaborative team and demonstrate the willingness to vocalize ideas with peers and managers.
• Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects.
• Eagerness to participate in learning opportunities to enhance effectiveness in executing day-to-day project activities.
• Ability to demonstrate and apply existing and new system processes, methodologies, and skills to contribute to the development of systems.
• General knowledge of the financial services industry.
• Knowledge of IDEs and use of coding assistants.
• Knowledge of GEN AI for technology and operations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.