BPI/SAP Help Desk Agent (Bilingual-English/French)

R10081960 BPI/SAP Help Desk Agent (Bilingual-English/French) (Open)

Location: Radnor, PA (Airgas HO) - Management How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. / Chez Airgas, nous nous engageons a batir un lieu de travail diversifie et inclusif qui embrasse la diversite de nos employes, de nos clients, de nos patients, des parties prenantes de la communaute et des cultures a travers le mondeAirgas is Hiring for a REMOTE BPI/SAP Help Desk Agent!Airgas recrute un agent d'assistance BPI/SAP a distance ! This position is remote and can be located in the US or Canada / Ce poste est a distance et peut etre situe aux Etats-Unis ou au Canada. Base Pay: $50,000 to $70,000 USD / 69,000 to 96,000 CAD / Salaire de base : 50 000 $ a 70 000 $ USD / 69 000 $ a 96 000 $ CAD Quentin Chavis Jr. / [email protected] / 346-459-4397 The BPI/SAP Help Desk Agent is responsible for supporting the Reg/Div, and specialty business units within the organization on SAP related processes and error resolution. The position is a remote home office position working within a live call center environment. Agents are taking live calls to help assist the end user in SAP, as well as monitoring email tickets coming into the ticketing system. L'agent du service d'assistance BPI/SAP est charge d'aider les unites commerciales regionales/divisions et specialisees au sein de l'organisation pour les processus lies a SAP et la resolution des erreurs. Il s'agit d'un poste a distance, a domicile, dans un centre d'appels en direct. Les agents repondent aux appels en direct pour aider les utilisateurs finaux dans SAP, et surveillent les tickets electroniques qui arrivent dans le systeme de gestion des tickets. Staffing SAP How To Hotline French phone queue, and backup on English queues Work with all levels of Airgas associates within the Div/Reg and other specialty business units to help resolve questions/issues within the SAP system Full knowledge of the SAP Resources Drive and related training and support documentation. Creating and maintaining French process and training documents Manage tickets within the iSupport system Flexibility to work staggered work shift Dotation en personnel SAP Hotline d'assistance Telephone en francais et assistance en anglais Collaborer avec tous les niveaux d'employes d'Airgas au sein de la division/region et d'autres unites commerciales specialisees afin d'aider a resoudre les questions/problemes lies au systeme SAP. Connaissance approfondie du SAP Resources Drive et des documents de formation et d'assistance connexes. Creation et mise a jour des documents de procedure et de formation en francais. Gestion des tickets dans le systeme iSupport. Flexibilite pour travailler selon des horaires decales. __ Are you a MATCH? Required Qualifications: High School Diploma or equivalent Excellent knowledge of the SAP platform Excellent communication skills and presentation skills Ability to work with associates in all levels of the company Well organized, able to multitask,ability to adapt quickly, and work well under pressure Able to work independently and with groups and teams Diplome d'etudes secondaires ou equivalent Excellente connaissance de la plateforme SAP. Excellentes competences en communication et en presentation. Capacite a travailler avec des collaborateurs a tous les niveaux de l'entreprise. Bon sens de l'organisation, capacite a mener plusieurs taches de front, capacite a s'adapter rapidement et a bien travailler sous pression. Capacite a travailler de maniere autonome et en groupe ou en