Customer Service Representative

Who We’re Really Looking For

This is NOT just a retail counter job.

Great service is everywhere.
What matters is how we make people feel.

We hire for attitude first — skills can be trained.

This role is for someone who naturally:

• Smiles and makes eye contact

• Speaks with confidence and energy

• Takes pride in doing things right

• Notices small details

• Shows up early and ready

• Treats every customer like they matter

Our clients expect polish, professionalism, and warmth.

Reliability is required. Attendance and punctuality impact bonuses and advancement.

About Us

Dublin Cleaners has served central Ohio for over 85 years. We are a family-owned company known for premium garment care and exceptional service.

Our culture is built on:

• Accountability

• Attention to Detail

• Teamwork

• Continuous Improvement

• Protecting Our Reputation

These are daily standards, not slogans.

Job Summary

As a Customer Service Representative, you are the face of Dublin Cleaners.

You greet.
You guide.
You solve problems.
You protect the brand.

Every garment. Every guest. Every time.

Key Responsibilities

• Greet customers warmly

• Receive and tag garments accurately

• Process pickups and payments correctly

• Communicate with production staff

• Maintain a clean, organized counter

• Represent the brand professionally

Requirements

• Customer service experience preferred

• Professional, positive attitude

• Detail-oriented and dependable

• Able to stand for long periods and lift up to 25 lbs

• Comfortable using POS systems

• Reliable transportation and punctual attendance

Schedule & Pay

• Full-time shifts available

• Some evenings and Saturdays required

• Competitive hourly pay based on experience

• Attendance bonus opportunities

• Employee dry cleaning discounts

• Advancement opportunities

Why Work Here

• Loyal, high-quality customers

• Clear expectations and accountability

• Stable hours

• Supportive team culture

• A company thriving since 1934

If you believe service should feel exceptional — not average — this may be the right fit.