Service Fleet Coordinator at Mercedes Benz of North Olmsted
Job Description
Job Description
Service Fleet Coordinator- Loaner Desk
The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.
Job Duties but not limited to this list:
- Coordinator is a hands-on, highly responsive customer advocate.
- Listen to clients and immediately handle customer needs.
- Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
- Manage a fleet of loaners vehicles.
- Inspect for damage after each loaner is returned.
- Fuel
- Charging level up
- Cleanliness
- Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.
- Work with the sale manager when new fleet loaners are needed.
- Coordinator for service team
- Handle scheduling valets pick up appointments.
- Handle scheduling returning clients vehicles when done.
- Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish.
- Clearly stating expectations
- Engage customers with outbound phone, email chat and text communications.
- Outstanding verbal and written communications are required.
- Coordinator must be able to multitask very quickly and efficiently.
- Coordinator must be technologically inclined. Speed, accuracy, and attention to details are required skills.
- Other projects assigned by management.
- Help maintain a clean and organized work area /department.
Job Requirements: Must be 18 years of age or older with have a valid driver license in the state that you will work and a good driving record.
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