Service Fleet Coordinator at Mercedes Benz of North Olmsted

Mercedes Benz of North Olmsted
North Olmsted, OH

Job Description

Job Description

Service Fleet Coordinator- Loaner Desk

The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.

Job Duties but not limited to this list:

  • Coordinator is a hands-on, highly responsive customer advocate.
  • Listen to clients and immediately handle customer needs.
  • Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
  • Manage a fleet of loaners vehicles.
    1. Inspect for damage after each loaner is returned.
    2. Fuel
    3. Charging level up
    4. Cleanliness
  • Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.
  • Work with the sale manager when new fleet loaners are needed.
  • Coordinator for service team
    1. Handle scheduling valets pick up appointments.
    2. Handle scheduling returning clients vehicles when done.
  • Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish.
  • Clearly stating expectations
  • Engage customers with outbound phone, email chat and text communications.
  • Outstanding verbal and written communications are required.
  • Coordinator must be able to multitask very quickly and efficiently.
  • Coordinator must be technologically inclined. Speed, accuracy, and attention to details are required skills.
  • Other projects assigned by management.
  • Help maintain a clean and organized work area /department.

Job Requirements: Must be 18 years of age or older with have a valid driver license in the state that you will work and a good driving record.

Posted 2026-06-24

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