Office Manager

About Agentis Longevity
Agentis Longevity is pioneering care in hormone optimization therapy, peptides and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. Backed by Shore Capital, Agentis is rapidly expanding through M&A and organic growth across a fragmented and high-demand longevity market.

Role Overview

As the Office Manager, you are the operational heartbeat of the clinic. You will be responsible for running day-to-day operations at the Cleveland practice with a focus on maintaining a consistent, high-touch patient experience that reflects the brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered culture.

Key Responsibilities

• Clinic Operations & Brand Representation

• Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows.

• Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming.

• Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint.

• Patient Experience & Culture

• Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency.

• Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive.

• Inventory & Administrative Oversight

• Manage ordering and tracking of medical supplies, retail inventory, and office necessities.

• Oversee front desk associates, setting expectations for performance, communication, and organization.

• Maintain accurate and up-to-date patient records in the clinic’s systems.

• Financial Operations

• Process patient payments and support billing workflows in coordination with the central billing team.

• Track and reconcile daily revenue, ensuring all financial processes are followed with precision.

• Performance & Outreach

• Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling.

• Monitor and report key operational and clinical KPIs including:

• - Practice Revenue

• - Net Promoter Scores (NPS) for both Practice and Providers

• - Clinical Protocol Adherence at 95%+ consistency

Professional Qualifications

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting.

• Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment.

• Familiarity with EMR, scheduling, CRM, and POS systems.

• Ability to manage a team with empathy, structure, and accountability.

• Passion for health, wellness, and helping others live longer, healthier lives.