Support Services Specialist

Job Description

Job Description

Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.

Position is part-time, 1st shift, 33 hours per week.

Job Duties :

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• May float to other locations as needed.

Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Must have previous experience in data entry.
• Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
• Must be proficient and accurate in computer use, including Microsoft Word.
• Knowledge of skills to work with youth/adults affected by trauma preferred.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Employee referral bonuses
  • Ability to make a difference in your community!