Business Intelligence Analyst
- Collaborate directly with the client and account operations teams to understand and refine their data needs, while effectively prioritizing deliverables and providing clear, realistic timelines.
- Design, develop and iterate self-service analytics tools such as Tableau dashboards to provide stakeholders with clear visibility into program KPIs, performance metrics, and the patient journey across the program workflow.
- Validate and interpret data using a variety of techniques, ranging from simple data aggregation to complex data mining while demonstrating a solid understanding of large, complex relational data sources.
- Continually assess data quality throughout the database and coordinate with IT and Data Engineering teams to correct source data or create semantic layer sources, as needed. Apply appropriate analytic methods while accounting for data nuances, caveats, and limitations.
- Actively research and adopt best practices for business data analysis via published literature, formalized training and professional development.
- Support continuous improvement efforts by developing and monitoring process and performance metrics. Refine vague asks into clear hypotheses, criteria and objectives while keeping the larger picture in mind.
- 4+ years of experience in an analytics role.
- Proficiency in SQL and familiarity with cloud data platforms (e.g. Snowflake).
- Proficiency in Excel and visualization tools (e.g. Tableau, Power BI).
- Excellent communication and presentation skills in delivering analytic findings to audiences with varied technical understanding.
- Ability to manage expectations and communicate effectively with external clients and internal stakeholders.
- Experience in becoming and serving as a subject matter expert (SME) on a given data domain.
- Experience with Tableau Prep is preferred.
- Familiarity with Python.
- Knowledge of healthcare and biopharma industry.
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