Service Director- Chrysler/Dodge/Jeep/Ram

About Us We’re built on people. We’re built on excitement.We are The Hinderer Motor Company. From the moment you walk through the doors of our brand-new, state-of-the-art CDJR facility, you’ll know this isn’t a typical dealership. Our pristine service center — designed with top-tier technology, advanced systems, and an unmatched commitment to cleanliness and efficiency — sets a new standard in automotive excellence. At Hinderer, we believe that providing first-class experiences starts with our people. Whether it’s the thrill of a new car, the roar of a custom roadster, or the satisfaction of a perfectly serviced vehicle, our goal is the same — to bring happiness to our clients and our associates. We’re family-owned, people-driven, and fueled by passion for what moves you. About the Role We’re looking for an experienced and visionary Service Director to lead operations at our brand-new CDJR Service Department. This is more than a management role — it’s an opportunity to build and shape a best-in-class service organization inside one of the most advanced facilities in the Midwest. You’ll lead a talented team of managers, advisors, and technicians to deliver exceptional results in customer experience, performance, and profitability. You’ll have the autonomy to innovate, the resources to execute, and the leadership backing to turn bold ideas into lasting impact. What You’ll Do Operational & Financial Performance * Own departmental P&L, ensuring strong revenue growth and profitability. * Set and manage KPIs (technician efficiency, ELR, CSI, hours per RO, retention). * Drive technician productivity and maximize service lane throughput. * Ensure accuracy in warranty, recall, and compliance-related processes. Customer Experience & Retention * Champion a customer-first culture across every service touchpoint. * Monitor and improve CSI and Net Promoter scores. * Implement innovative service-to-sales conversion and retention strategies. Leadership & Development * Lead, coach, and inspire a high-performing team across Service, Express, and Detail operations. * Build a culture of accountability, teamwork, and continuous improvement. * Recruit and develop top-tier automotive talent. Compliance & Safety * Maintain a clean, safe, and well-organized work environment that reflects Hinderer’s brand standards. * Oversee OSHA, EPA, and OEM compliance with excellence. Strategic Growth * Partner with executive leadership to shape service strategy and process innovation. * Champion new technologies such as digital inspection tools, Express Lane enhancements, and mobile service. What You Bring * 5+ years of leadership experience in automotive service operations. * Proven success in driving operational and financial results. * Deep knowledge of CDJR service processes, DMS systems, and OEM reporting. * Strong leadership presence, coaching ability, and communication skills. * Valid driver’s license and clean driving record. Preferred: * Stellantis experience strongly preferred. * OEM certifications (CDJR), ASE, or I-CAR Gold a plus. * Experience managing both high-volume and boutique service operations. Why You’ll Love It Here * A brand-new, cutting-edge facility built for efficiency, precision, and pride. * A company culture that truly values its people — you’ll feel like family from day one. * The opportunity to shape a service department designed to set industry standards. * Competitive pay, benefits, and the chance to make a real mark in a growing organization. Join us and lead something exceptional.At The Hinderer Motor Company, we don’t just fix cars — we build experiences, relationships, and careers that last. Apply today and experience what it means to love what moves you.