Assistant Retail Operations Manager

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Assistant Operations Manager with Heritage Cooperative, apply TODAY at

POSITION SUMMARY

The Assistant Retail Operations Manager supports the area retail managers to ensure efficient processes, exceptional customer service, and alignment with company policies and performance goals. This role works with the Retail Operations Manager to drive operational excellence, support team development, and maintain consistent standards across locations.

KEY COMPETENCIES

• Operational excellence
• Leadership and coaching
• Customer-focused mindset
• Problem-solving and adaptability
• Strong communication and collaboration

REQUIRED QUALIFICATIONS

REQUIRED QUALIFICATIONS

Bachelor’s degree in business, operations, agriculture, or related field.

3-5 years of retail, operations, or supervisory experience.

Strong organizational, communication, and leadership skills.

Ability to analyze data and support operational decision-making.

Proficient in Microsoft suite specifically Excel, Word and PowerPoint

Ability to travel between retail locations frequently.

Prior experience with KPIs, budgets, PNL and expense management.

PREFERRED QUALIFICATIONS

Prior experience with Operating systems, CRM or POS.

Experience supporting multiple locations or district level operations.

Background in agricultural retail, cooperative operations, or related industry.

Proven ability to support high customer service and hospitality standards.

Experience supporting audits, inspections or corrective action plans.

Knowledge of safety programs, OSHA standards or regulatory compliance.

*Candidate can either be located to work out of the New Philadelphia or Lisbon Ohio offices*

ESSENTIAL JOB FUNCTIONS

Serve as a positive representation of Heritage Cooperative’s Core Values

• Provide Superior Customer Service
• Highest Standards of Integrity and Trust
• Continuous Improvement
• Being a Good Partner

Develop reports to monitor store progress utilizing operating systems.

Help stores develop plans and programs to develop consistent country store merchandising standards.

Clearly and concisely communicate business and store objectives to area leaders. Communicate business activities, objectives and required contributions to targets.

Drive and maximize sales performance through the retail locations.

Ensure the achievement of Heritage retail objectives with retail locations.

Ensure stores and management are adhering to and working per company policies.

Report to the Retail Operations Manager about the performance of each retail location.

Assist in the ROM with determining price schedules and discount rates.

Monitor customer preferences to determine focus of sales efforts by monitoring sales data.

Represent company at trade association meetings and company sponsored events.

Manage payroll and budgets of sites in line with retail locations sale performance.

Ensure that stores are adhering to compliance requirements in all areas of operational activity, company policies and procedures.

Travel to different Heritage Stores.

Act as a liaison between retail teams, leadership and support departments.

Abide by all safety regulations to ensure safety of oneself, coworkers and customers

Other duties as assigned

WHY HERITAGE?

Medical, Dental, and Vision Insurance

Company Paid Life and AD&D Insurance

Company Paid Short-Term and Long-Term Disability

Paid Holidays, Sick, and Vacation Time

401k with Company Match after 6 months

Farm Bureau Membership

Profit Sharing

Questions? Contact [email protected]

DISCLAIMER

The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.