Client Support Representative
- Respond to client inquiries via email, phone, and chat in a professional and timely manner.
- Resolve customer concerns and troubleshoot issues to provide effective solutions.
- Build strong client relationships by understanding their needs and delivering personalized support.
- Document and update client interactions in the company’s CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Educate clients about our products, services, and processes to enhance their overall experience.
- Proactively identify trends in client feedback and provide recommendations for process improvements.
- Fluency in English, with excellent written and verbal communication skills.
- Proven experience in a customer service or client-facing role is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Empathy and a customer-centric mindset to deliver outstanding support.
- Proficiency in using customer relationship management (CRM) software and other communication tools.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Flexibility to work hourly, full-time schedules, including evenings, weekends, or holidays as required.
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