IT Service Support Analyst 1 - COM Office of Research

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Job Title:IT Service Support Analyst 1 - COM Office of Research

Department:Medicine | Office of Research Administration

Support Analyst is responsible for the daily technical and maintenance support of administrative and research information systems within the College of Medicine Office of Research (CoM OR) Research Technology Services (RTS) and other assigned areas, under the direction of the Manager-Information Technology; provides broad-based support for hardware, software, customer support and preventive maintenance to ensure continual and smooth operation of systems; handles and resolves all first level computer support calls, emails and walk-ins; monitors systems to ensure optimal performance; identifies, troubleshoots, and initiates resolutions to system related problems; provides mobile device support to faculty and staff; configures applications and troubleshoots mobile device issues in relation to internet/wireless connectivity, delivery of e-mail and calendar functions, access to clinical applications and resources; works with vendors for delivery of new equipment; reviews and ensures orders are complete; assists with delivery of computer equipment to units and assists with installation of hardware and software; provides support for peripheral devices such as printers, scanners, portable storage devices and monitors; assists and instructs end users in the use of computer hardware and software; provides additional support as assigned by supervisor.

Minimum Education Required

Bachelor's Level Degree or equivalent combination of education and experience with a Major in computer & information science.

Required Qualifications

0 years of relevant experience required. 2 years of relevant experience preferred. Basic knowledge and appropriate training in computer technology desired; in-depth knowledge of a variety of operating systems preferred; Mac experience desired.

The university will not sponsor applicants for work visas for this position.

Function: Information Technology

Sub Function: IT Service Support

Career Band: S

Career Level: 1

Additional Information

Location:Biomedical Research Tower (0112)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.