Credit & Collections Representative

Job Description

Job Description

#INDCS

We're looking for a dependable Credit & Collections Representativ e to help maintain healthy customer accounts and support the financial success of MPW and Porta Kleen. In this role, you'll manage a portfolio of customer accounts, resolve payment issues, and collaborate across departments to deliver exceptional service while ensuring timely collections.

What You'll Bring

• A customer-focused mindset with the ability to build positive relationships while professionally handling sensitive payment conversations.
• Strong analytical and problem-solving skills to investigate discrepancies, resolve disputes, and improve collection outcomes.
• Self-motivation and initiative to prioritize work, identify issues, and take action with minimal supervision.
• Excellent communication and teamwork skills to collaborate effectively with customers, field operations, and corporate departments.

What You'll Do

• Manage a portfolio of customer accounts across MPW and Porta Kleen business units.
• Contact customers regarding past-due balances by phone, email, letter, or other communication methods to facilitate payment.
• Research and resolve disputed or short-paid invoices to support timely collections.
• Partner with internal departments to investigate billing issues and determine appropriate resolutions.
• Negotiate payment arrangements with delinquent customers while maintaining positive customer relationships.
• Provide regular updates on account status, collection activity, and action plans to leadership.
• Apply and post customer payments, adjustments, invoices, and credit memos accurately.
• Create manual invoices and submit invoices through customer web-based billing portals when required.
• Process ACH and EFT payment request forms and maintain accurate payment records.
• Prepare and distribute customer statements to support account reconciliation.
• Update customer information within the JD Edwards customer master system.
• Assist with audits by providing requested documentation and account information.
• Generate daily, weekly, monthly, quarterly, and annual reports using Microsoft Excel, JD Edwards, Business Objects, and other business systems.
• Provide backup support for other Credit & Collections team members during planned or unplanned absences.
• Perform additional duties as assigned to support departmental and organizational objectives.

What You'll Need

• Bachelor's degree in Business, Finance, Marketing, or a related field preferred; an Associate degree in Accounting, Finance, or General Business with relevant experience is also considered.
• Business-to-business collections experience is required.
• Strong analytical, organizational, customer service, and written and verbal communication skills, with the ability to interact professionally across all levels of the organization.
• Proficiency with Microsoft Excel, Outlook, and Word required; experience with JD Edwards and Business Objects is preferred but not required.
• Demonstrated ability to work independently, manage multiple priorities, exercise sound business judgment, and maintain accuracy in a fast-paced environment.

Benefits and Perks

• Competitive salary with opportunities for career growth and advancement
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and floating holidays
• Volunteer Time Off (VTO) to give back to your community
• Employee referral bonus program
• Wellness benefits that support your overall health and well-being
• Opportunities for professional development, training, and leadership growth
• Collaborative and supportive team environment
• Stable company with long-term career opportunities

Who Thrives Here

You enjoy meaningful work and take pride in contributing to a team that values collaboration, professionalism, and continuous improvement. You communicate effectively, build strong relationships, and look for ways to enhance processes and service. You understand that success comes from accountability, teamwork, and doing the right thing for customers and colleagues.

You’ll fit right in if you are:

• Motivated by purpose, service, and delivering results
• Organized, dependable, and committed to high-quality work
• A strong communicator who builds positive working relationships
• Proactive and solution-oriented
• Adaptable and open to learning and growth
• Someone who values respect, teamwork, and professionalism

We believe a strong workplace is built on trust, innovation, and a shared commitment to excellence—where every team member plays a role in delivering a premier service experience.