Customer Care Representative

Customer Care Representative

Location: Townsend, DE (onsite)

Schedule: Onsite | Monday – Friday | 8am – 5pm | 30 min lunch

Environment: Call Center

Top Skills Required:

• Minimum 2 years in a customer-facing role, handling a range of customer experiences from happy to irate.
• At least 1 year of high-volume call center experience (60+ calls/day).
• Proven examples of de-escalating difficult situations and achieving positive resolutions.
• Must complete and pass a pre-employment assessment.

Job Description:

The Customer Care Representative delivers outstanding service by responding to a high volume of inbound customer calls, inquiries, and requests. This role requires active engagement with customers to fully understand their needs and provide accurate, efficient, and courteous responses. Responsibilities include:

• Answering and placing calls to address customer needs, concerns, and product/service issues.
• Responding efficiently and accurately, explaining solutions and ensuring customers feel supported.
• Using active listening to clarify information and diffuse escalated situations.
• Building rapport with customers and strong relationships with team members.
• Utilizing job-specific software, databases, scripts, and tools to address a variety of topics.
• Striving to meet or exceed call center metrics while maintaining excellent customer service.
• Assessing customer needs and making sales recommendations for suitable products or services.
• Participating in training and learning opportunities to expand company, product, and service knowledge.
• Assisting with training, supporting the Client Service Manager on billing issues, and taking on additional responsibilities and projects.
• Reviewing daily work order reports, handling escalations, and supervising the team as needed.
• Ensuring reliability and accuracy in all tasks.
• Protecting customer privacy and complying with company policies and regulations.

Job Type & Location

This is a Contract to Hire position based out of Townsend, DE.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Townsend,DE.

This position is anticipated to close on Jan 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.