Collections Specialist

Airgas is Hiring for a Collections Specialist in Independence, OH !

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.
• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.
• Schedule: Hybrid (Upon training completion)
• Pay - 22 an hour

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Natasha Walker/ [email protected] / 409.926.8296

Summary

The Collections Specialist is responsible for the protection of Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate..

Requirements

• Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel). SAP experience preferred.
• High School Diploma/GED required.
• Associate's/Bachelor's degree preferred.

If you are driven by results and have a passion for helping customers navigate their financial obligations, we invite you to apply today and join our dedicated team at Airgas!

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health savings account
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement

Work Location: Hybrid remote in Independence, OH 44131