General Manager

We're looking for a proven leader with a high standard of excellence-someone who takes pride in the customer journey, knows how to develop teams, and treats the business like an owner. The ideal candidate brings experience managing a retail operation, is hands on, and both analytical and decisive. There will be advancement opportunity in the future with this position.

KEY RESPONSIBILITIES:

Sales Performance & Revenue Leadership

Lead the showroom to achieve and exceed a minimum annual sales target of $5 million for year one , with accountability for team and individual performance

Coach sales associates on conversion, average ticket size, and solution-based selling to drive profitable growth

Monitor KPIs and implement tactical adjustments to drive performance

Customer Experience & Operational Standards

Ensure the showroom maintains exceptional cleanliness, merchandising, and presentation

Resolve customer service issues directly and promptly, partnering with the Service department as needed to drive satisfaction and minimize escalations

Uphold brand standards in showroom appearance, signage accuracy, and promotional execution

Team Leadership & People Management

Manage all showroom personnel, including sales team and support staff; provide clear direction, regular coaching, and performance feedback

Coordinate scheduling to ensure appropriate coverage, especially during weekends and peak traffic periods

Collaborate closely with HR for hiring, training, performance issues, and culture alignment

Cross-Functional Department Management

Service - manage the service team for response times, issue resolution quality, and overall customer satisfaction

Delivery manage the delivery scheduling, timeliness, and customer communication

Human Resources - Ensure compliance with labor laws, company policies, and employee development initiatives. Support team discipline and development

Purchasing manage purchasing to support both business and vendor needs

Strategic & Financial Reporting

Execute company strategy within the store and report key performance indicators

Participate in leadership meetings and contribute insights related to sales trends, customer behavior, staffing, and operational risks

Support budget adherence and margin protection by aligning sales practices with goals

Qualifications:

Associates or Bachelor's degree in Business, retail mgmt, or a related field (preferred)

5+ years of retail mgmt experience, preferably in furniture or home goods industry

Proven leadership skills with experience managing a team

Strong understanding of sales, customer service, and inventory management

Strong judgement, high standards, and customer-first mindset

Proficient in retail management software, basic financial reporting, and inventory tools

Skills:

Operations management

Sales growth

Customer service excellence

Team leadership and development

Inventory and merchandising management

Budgeting

Effective communication and problem-solving

Compensation & Benefits

Competitive base salary

Performance-based sales compensation

Health, dental, and vision benefits

Retirement

Employee discount on furnishings

Paid vacation and holidays

Employee discounts on merchandise