Project Manager, Operational Delivery

Job Description

Job Description

• For local candidates who live within 45 miles of our Holland, OH headquarters, this role is hybrid after 60-day orientation period.
• For candidates outside of local area, this role would be primarily remote, but must be open to travel to HQ as required by the manager and be able to work the business hours of 8:30am-5:00pm M-F.
• Must live in the following states to be considered: Ohio, Michigan, Indiana, Illinois, Tennessee, Texas, Colorado, Montana, Rhode Island, Florida, Massachusetts, Nevada .

About Midwest Tape:

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion.

Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital.

Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are.

We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Position Summary:

The Project Manager, Operational Delivery plays a foundational role in establishing and operationalizing consistent delivery practices across Midwest Tape. Reporting to the Senior Project Manager, Delivery Management Office this role helps define the operating rhythms, standards, and measurement systems that improve predictability, transparency, and cross-functional execution. The position leads high-impact initiatives, strengthens alignment across business and delivery teams, and helps reduce inefficiencies in intake, prioritization, planning, and handoffs so work moves forward with greater clarity and fewer surprises.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

Delivery Governance & Operating Model Design

• Help design, implement, and continuously improve the operating model, standards, and governance routines that support effective delivery across cross-functional initiatives.
• Support continuous improvement by identifying systemic bottlenecks, standardizing ways of working, and helping teams adopt practical, sustainable process improvements.

Cross-Functional Initiative Leadership

• Lead complex initiatives from intake and planning through execution and follow-through, ensuring scope, timelines, dependencies, and risks are visible and actively managed.
• Facilitate alignment across stakeholders, Product Development, and Product Management teams by clarifying objectives, surfacing tradeoffs, and driving decisions needed to keep work moving.

Reporting, Transparency & Compliance

• Establish and maintain clear reporting, dashboards, and communication mechanisms that provide visibility into project health, priorities, blockers, and strategic alignment.
• Follow all policies and procedures.
• Perform all other functions as required, including any work assignments relating to the efficient flow of work within Midwest Tape.

Skills:

• Knowledge of project and portfolio management practices, delivery governance, and cross-functional planning.
• Strong ability to organize work, manage dependencies, and maintain visibility across multiple initiatives.
• Effective communication and facilitation skills, with the ability to align stakeholders and drive clear next steps.
• Ability to identify risks, remove barriers, and support decisions that improve delivery flow and execution quality.
• Experience with standard work, process improvement, and practical methods for increasing consistency and predictability.
• Proficiency with reporting, presentation, and work management tools used to communicate status, priorities, and outcomes.
• Familiarity with tools such as MS Project, Tableau, PowerBI, Jira or similar are preferred.

Preferred Education Requirements:

• Bachelor’s degree in Business, Project Management, Computer Science, Operations, or a related field, or equivalent relevant experience.

Preferred Experience:

• 3+ years of experience leading cross-functional initiatives, improving delivery processes, and working within planning, governance, or project/program management environments.
• 5+ years of experience with project management, program management, increment planning, and resource management.

Physical Requirements / Work Environment :

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly sit for extended periods of time.
• Perform repetitive motion-type tasks.
• Must be physically present for meetings, presentations, and training.
• Ability to work on-site in a team environment.

Benefits:

• Medical, dental, & vision insurance
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Company performance bonus
• Holiday bonus
• Paid time to volunteer
• Training & career development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are currently unable to sponsor employment visas. All candidates must have authorization to work in the U.S. without current or future sponsorship.

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