SAP Business One Support Analyst

Job Description

Job Description

COMPANY OVERVIEW:

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

POSITION SUMMARY:

The SAP Business One (SAP B1) Onsite Support Analyst is responsible for providing first- and second-level support to SAP B1 users worldwide. This role ensures smooth daily ERP operations, resolves user issues, supports business processes, and collaborates with technical teams on system enhancements and improvements.

DUTIES AND RESPONSIBILITIES:

• Provide on-site support for SAP B1 users (Finance, Sales, Purchasing, Inventory).
• Manage user accounts, authorizations, and role assignments.
• Troubleshoot system issues and resolve support tickets within SLAs.
• Manage user access, authorizations, and system configurations.
• Develop reports (SQL / Crystal Reports preferred).
• Support system upgrades, testing, and process improvements.
• Maintain system documentation, user guides, and SOPs.
• Coordinate with external SAP partners when necessary.

Training And User Guidance

• Conduct end-user training sessions including work instructions.
• Provide onboarding training for new employees.
• Promote best practices in SAP B1 usage.

MINIMUM QUALIFICATIONS:

• Degree in Computer Science, engineering or relevant field

Proven Skills

• 2+ years of hands-on SAP B1 support experience.
• Strong knowledge of core SAP B1 modules.
• Basic SQL knowledge (MS SQL / HANA).
• Crystal Reports
• Boyum Usability Package
• Beas Manufacturing
• Experience in manufacturing environments is a plus.

Preferred:

• Knowledge of SAP B1 add-ons and integrations.
• Excel Power Query and Power Pivot
• Knowledge on Business Process Automations and Support

Personal Qualities

• Excellent diagnostic and problem-solving skills

• Excellent communication ability

• Outstanding organizational and time-management skills