BDC Agent - Call Center Representative

Job Description

Job Description

Description:

About US:

At Performance Kings Honda, we don’t just sell cars—we build careers. As the Top Volume Honda Dealer in Cincinnati for 12 consecutive years, we’ve created a winning culture where success is the standard, not the exception.

Our achievements speak for themselves: 5-Time President’s Award Recipient and 4-Time Master’s Circle Award Winner. When you join our call center team, you’re joining a dealership that knows how to win.

Compensation:

• $16.00 - $19.00 Per Hour
• Hourly Rate Plus Bonuses

Work Schedule:

• Flexible Hours Available (mornings, afternoons, evenings, weekends)
• 40-hour workweek

What We Offer

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Responsibilities

• Assist customers with questions about vehicle availability, services, and appointments
• Make outbound calls to follow up with leads and scheduled appointments
• Convert inquiries into confirmed appointments and sales
• Maintain accurate records of all customer interactions in our CRM
• Collaborate with sales team to ensure seamless customer experience
• Maintain dealership service and inventory knowledge
• Offer vehicle values to service appointments daily

Qualifications

• High school diploma or equivalent preferred, not required
• Previous customer service or call center experience is a plus
• Bi-lingual candidates are encouraged to apply (not required)
• Must be coachable
• Exellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable using computers and CRM systems
• Possess a good driving record
• Performance Kings Honda is a drug-free workplace

If you are committed to delivering exceptional customer service and want to grow with a dealership that values excellence, we would be honored to have you apply to join Performance Kings Honda as a BDC Agent. Thank you for considering a career with us.