Production Print Engineer
- Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory
- Install Imaging equipment in the field and provide training to clients
- Work with sales in discussing service-related issues
- Assist other technicians with complex service calls as needed
- Assist Service Leadership on special projects
- Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients
- Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP's, wide format, production print, and document finishing equipment
- Maintain tool kit, supplies, and accurate inventory for assigned territory
- Minimum of a High School diploma or GED required.
- 2 years of experience troubleshooting equipment or equivalent experience
- Mechanical aptitude
- Electronic/electrical troubleshooting knowledge
- Must be able to lift up to 50 lbs
- Excellent customer service skills
- Strong technical and analytical abilities
- Excellent time management skills
- Detail-oriented and results-driven with excellent organizational skills
- Ability to set priorities and manage multiple projects simultaneously
- Ability to work independently and with little management intervention
- Ability to recognize when to escalate an issue
- Self-motivated, flexible, and takes initiative
- Excellent verbal and written communication skills
- You'll work with people who have a stake in your being successful.
- You won't pay for the company stock that is added to your retirement savings. It's a contribution, not a match.
- You'll work for a company that's stable. We became employee owned to secure our business for many years into the future.
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