Client Operations Specialist

Job Summary

The Client Operations Specialist primarily serves as a liaison between our Member Offices and our core custodians. Client Operations Specialists are go-to resources, providing direction, expertise, and training of Valmark policies and custodial platform best practices to Member Offices (newly onboarded and existing).

Essential Functions and Responsibilities

• Escalate, review, and respond to internal, Member Office, and custodial requests to process, review, or escalate urgent or complex items
• Foster relationships with Member Offices through initial & ongoing customer service and issue resolution
• Serve as an internal training resource for the Member Offices by delivering educational training on custodial technology, processes, form requirements, and communicating correct processing guidelines
• Monitor and review custodians for policy, procedures, and paperwork changes, updating resources and training materials
• Perform security administration, vendor code maintenance, and related functions for Schwab and Pershing
• Assist team members with daily tasks as needed due to volume
• Provide backup assistance to other team members as business needs dictate
• Perform other tasks assigned by management

C ore Competencies

• Knowledge of financial industry and investment products
• Knowledge of Valmark procedures, paperwork, and processing
• Strong knowledge of various technologies: Microsoft Office, Dynamics, LaserApp, DocuSign, Schwab Advisor Center, Pershing NetX360
• Strong written and verbal communication skills, with the ability to deal effectively with various people including staff, management, custodians, and Member Offices
• Ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy
• Strong analytical, problem-solving, research skills, and attention to detail
• Ability to work effectively in a team environment, while also being a self-motivated, independent worker

Supervisory Responsibility

Client Operations Specialist will not have any supervisory responsibilities.

Required Education and Experience

• Bachelor’s Degree in Finance or a related field

Preferred Education and Experience

• 3+ years of financial industry experience
• Industry designations (CFP, CPA)
• FINRA registrations
• Certified in operational process improvement (Lean 6 Sigma, Kaizen)

Salary Range: $55,000 - $65,000

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience.

Physical Demands

This is a largely sedentary role; however, some walking is required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for short periods of time.

Expected Hours of Work

This is a hybrid position. Days and typical hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Flexibility in working hours may be allowed, but the employee must work 40 hours each week to maintain full-time status.

Valmark reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies this is an all-inclusive list of responsibilities to be performed by the Employee in this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.