Customer Support Manager
- Supervise and support the daily operations of the customer support team.
- Monitor performance metrics and develop strategies to improve response and resolution times.
- Handle escalated customer inquiries and ensure timely and effective resolutions.
- Implement processes to enhance efficiency and service quality.
- Collaborate with other departments to ensure a consistent and positive customer experience.
- Provide ongoing coaching, feedback, and development opportunities for team members.
- Strong communication and leadership skills.
- Ability to manage multiple priorities with attention to detail.
- Excellent problem-solving and decision-making abilities.
- Proven ability to foster teamwork and maintain a positive work environment.
- Proficiency in customer support systems and communication tools is a plus.
- Competitive annual salary ($60,000 – $64,000).
- Professional growth and advancement opportunities.
- Supportive and collaborative team culture.
- Comprehensive training and skill development programs.
- Full-time position with consistent working hours.
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