Parts Support Specialist

Location: Holland, OH, United States
Job ID: 84733

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Parts Support Specialist

Your main responsibilities

ESSENTIAL FUNCTIONS:

• Respond to and resolve customer requests via incoming phone calls, ticket requests, and emailed inquiries in a timely and efficient manner. Build sustainable relationship of trust in knowledge of process and industry, establishing credibility in the function and the discipline.
• Collaborate with service operations to move critical goods from established supply chains, and where necessary facilitate repair/return process with the Schindler KWs. Provide accurate and complete information using established methods/tools in a proactive and positive manner. Seek to resolve service operation product needs and escalate critical requirements when necessary to achieve a satisfactory outcome.
• Support new customer onboarding activities and identify gaps in critical supporting data such as customer, vendor, and material master data. Identity catalog and pricing opportunities.
• Positively contribute to the achievement of both organization and team – goals and objectives in a sustained and value providing manner.

What you bring

• Associate's degree or equivalent experience
• 3-5 years Functional expertise in the discipline of supply chain or customer service
• 3-5 years SAP or ERP system expertise
• 3-5 years MS Office Suite

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.