ServiceNow QA/Test Engineer - Columbus, OH

Title: ServiceNow QA/Test Engineer

Location: Columbus, OH (Onsite – 5 Days/Week)

Type: Long-Term Contract

Note: Candidates applying for this role must be eligible for getting security clearance whenever needed by the client.

Role Overview

"Navitas Partners, LLC" is seeking a detail-oriented ServiceNow QA/Test Engineer to support quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures all platform enhancements, upgrades, and custom applications are thoroughly tested, secure, and compliant with enterprise-grade security and regulatory standards.

The ideal candidate will manage the full testing lifecycle, including test planning, automation, execution, and validation within a highly secure, enterprise environment.

Key Responsibilities

Test Strategy & Planning

• Develop and execute comprehensive test strategies, test plans, and test cases for ServiceNow modules (ITSM, ITOM, CSM, etc.).

Automated Testing (ATF)

• Design, build, and maintain automated test suites using ServiceNow Automated Test Framework (ATF).
• Ensure strong regression coverage through automation.

Functional & Regression Testing

• Perform detailed manual functional testing of new features.
• Execute regression testing during platform upgrades, patches, and releases.

Security & Compliance Validation

• Validate platform configurations against defined security controls and data privacy requirements.
• Ensure compliance with government-grade security frameworks (e.g., FedRAMP-aligned standards).

Defect Management

• Identify, document, and track defects through resolution.
• Collaborate with development and architecture teams for root cause analysis and remediation.

UAT Support

• Assist in preparing UAT scripts and support business stakeholders during user acceptance testing.

Performance Testing

• Monitor system behavior during load and performance testing to ensure scalability and responsiveness.

Required Qualifications

• 4+ years of Software Quality Assurance experience
• Minimum 2+ years of hands-on ServiceNow testing experience
• Strong experience with ServiceNow Automated Test Framework (ATF)
• Solid understanding of SDLC and Agile/Scrum methodologies
• Experience with defect tracking tools (Jira, ServiceNow Test/Agile Management)
• Familiarity with automation tools such as Selenium (preferred)
• Ability to work onsite in Columbus, OH (5 days/week)

Preferred Qualifications

• Experience working in public sector or government environments
• Understanding of security testing and accessibility standards (Section 508 compliance)
• ServiceNow Certified System Administrator (CSA) certification
• ISTQB certification or equivalent QA certification

For more details reach at [email protected]