Houseperson InterContinental Hotel & Conference Center
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. PEOPLE
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Report to supervisor needed repairs or unsafe conditions.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
- May collect newspaper and other items for recycling.
- Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
- Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
- Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
- Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
- Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling,
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when reading assignments and completing checklists.
- May be required to work nights, weekends, and/or holidays. The rate of pay for this role is $17.50/hr.
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