System Support Analyst

Manifest Solutions is currently seeking a System Support Analyst for an onsite position in Columbus, OH.

• Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology.
• Identify research and resolve data, system and business integrity issues.
• Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications.
• Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions.
• Gather and analyze data for use in business cases and cost justifications.
  
• Learn and adopt SCPFO “lean” initiatives and assist in the continued improvement of processes and application usage.
  
• Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution.
• Prepare reports for the purpose of troubleshooting and data integrity analysis.
• Record and track system issues through final resolution.
  
• Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications.
  
• Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications.
• Support SCPFO systems, electronic commerce functionality and other forms of technology.
  
• Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls.
  
• Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution.
  
• Assist with running pre-defined reports to research and resolve data, system and business process integrity issues.
  
• Gather data and prepare basic test scripts to support the application production migration process.
  
• Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions.
  
• Analyze data obtained from systems and reports for use in business cases and cost justifications.
  
• Develop presentations for reporting progress on specific initiatives and to promote the most efficient use of technology.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.
  
• Minimum of 4 years systems support related experience (in addition to any experience identified above).
• Maximo Purchasing modules experience (Purchase Requisition, Purchase Order, Purchase Contract) is a must.
  
• Ariba Commerce Automation Network and EDI experience is preferred.
  
• Working knowledge of Cognos or SQL Query writing is a must.
  
• ServiceNow and Jira experience is a plus.
  
• Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives.
  
• Provide advanced level system support and subject matter expertise.
• Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.
  
• Demonstrate advanced level of knowledge of MS-Office skills and reporting.
• Supply Chain, Procurement and Fleet experience is preferred.