CUSTOMER SVC/DEPT LEADER
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Ability to handle stressful situations
- Retail or Customer Service experience
- Promote trust and respect among associates.
- Communicate company, department, and job specific information to associates.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
- Monitor and control supply expenses for the department.
- Manage cash control, sales and cash items and records for the store.
- Manage the scheduling of Front-end associates to provide adequate department coverage.
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
- Develop and implement a department business plan to achieve desired results.
- Create and execute sales promotions in partnership with store management.
- Implement the period promotional plan for the department.
- Stay current with present, future, seasonal and special ads.
- Monitor and control expenses for the department.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Plan, organize and supervise the inventory process.
- Train department associates on inventory/stocking and Computer Assisted Ordering.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Oversee and manage the efficient operations of all functions and activities of the Front-end.
- Adhere to all local, state and federal laws, and company guidelines.
- Assists management in the supervision and coaching of front end associates in the performance of their duties.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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