Communications and Engagement Specialist

Job Description

Job Description

Essential Functions:

HR Operations & Support

• Partner with the Talent Acquisition team to support recruitment logistics, including interview coordination, job fairs, and new hire onboarding.
• Assist with new hire orientation facilitation and partner with Training & Development to support employee learning initiatives.
• Provide assistance with HRIS (UKG) functions such as password resets, data updates, and troubleshooting.
• Maintain accurate HR documentation and assist with daily operations, including scheduling, supply management, and meeting coordination.
• Represent HR at weekly property operations meetings and communicate key updates to leadership and staff.

Team Member Engagement

• Plan, execute, and oversee team member engagement initiatives across JACK Cleveland Casino, collaborating with JACK Thistledown Racino to ensure alignment, including holiday celebrations, town halls, team rallies, and cultural events.
• Lead engagement and recognition programs at JACK Cleveland Casino (e.g., JACK Royalty Rewards, service milestones, and birthdays).
• Collaborate with Thistledown Racino to share resources, communication strategies, and best practices that enhance team member engagement and culture.
• Support JACK Cares and community involvement initiatives, ensuring team member participation and awareness.
• Gather team member feedback and recommend strategies to strengthen engagement and the overall employee experience.
• Serve as a key project manager for engagement activities, ensuring timelines, budgets, and deliverables are met.

Internal Communications

• Develop and manage internal communications for JACK properties, including event announcements, leadership updates, memos, newsletters, and culture campaigns.
• Collaborate with HR and PR leadership to deliver timely, consistent, and brand-aligned messages to all team members across both properties.
• Create and execute communication plans for company initiatives, ensuring they reflect JACK’s strategic priorities, values, and tone.
• Maintain brand standards across all internal channels — including email, intranet, communication boards, and internal social platforms.
• Provide editorial oversight to ensure accuracy, clarity, and professionalism in all messaging.
• Support external communication efforts as needed to promote the brand and community involvement initiatives.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills
• Ability to work under pressure in a fast-paced environment with multiple priorities
• Strong interpersonal skills, professional maturity, demonstrated excellent judgment
• High degree of organization and administrative process skills including great attention to accuracy, timelines, and detail
• Capacity to work independently with minimal direction, sometimes in ambiguous situations
• Advanced professionalism and ability to maintain strict confidentiality of company and team member information
• Flexibility to work a variety of hours
• Expertise in Microsoft Word, Outlook, Excel, and PowerPoint and ability to quickly learn other programs

Education and Experience

• Four-year college degree in Communications and/or Marketing or equivalent experience
• Must be 21 years of age.