Patient Services Representative

Job Description

Job Description

Job Summary:

The Member Services Representative will provide high-quality, personalized assistance to health plan members by addressing inquiries related to enrollment, benefits, billing, claims, and authorizations. The role requires handling calls and documentation efficiently, resolving issues promptly, and ensuring member satisfaction.

Key Requirements:

• Experience: Minimum 1 year in customer service, call center, or administrative role (health insurance or Medicare experience preferred).
• Education: High school diploma or GED required; college coursework preferred.
• Skills:
• • Strong communication and customer service abilities.
  • Knowledge of health insurance practices and HIPAA compliance.
  • Proficiency in computer systems and data entry (Windows, Amisys, Macess).
  • Effective time management and multitasking skills.
• Work Environment: Fast-paced, service-oriented call center requiring professionalism, empathy, and attention to detail.
• Schedule: Monday–Friday, 8:30 AM–5:00 PM.

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities