Cloud Engineer

Job Description

Job Description

Are you interested in joining a fast growing and customer focused company that is consistently rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response. Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all of our clients. Fleet Response is seeking qualified candidates for the position of Cloud Engineer.

Individuals within the Cloud Engineer role work closely with clients and IT team members to understand the departmental stakeholder requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with Business and IT strategies and are to be compliant with the Fleet Response’s architectural standards.

Cloud Engineers must be able to adjust to constant business change; common types of changes include new requirements, evolving goals and strategies, and emerging technologies. Cloud Engineers require the ability to interact, develop, engineer, and communicate collaboratively at the highest technical levels with clients, vendors, partners, and all levels of Fleet Response staff.

Job Summary

The role of the Cloud Engineer (CE) is to provide the design, setup, implementation, maintenance and ongoing improvement of the Company’s cloud based and on-premise infrastructure and network support devices. The CE also assists in the design and process creation related to the cloud environment and development objectives. The CE will aid in the maintenance the Company’s on-premise security infrastructure, including firewalls and other security related devices and procedures. The CE ensures the continual availability of cloud and on-premise systems and services while coordinating maintenance and service windows with the Company.

Key Responsibilities

• Supports a systematic engineering approach to the design, architecture, requirements elicitation, development, operation, and use of cloud technologies and platforms for solutions.
• Architects, plans, and implements cloud infrastructure solutions that balance simplicity, standards, scalability, extensibility, supportability, and integrity.
• Maintains the day-to-day health of the Company’s cloud and on-premise infrastructure, taking all steps to ensure its productivity and optimization through continual monitoring and corrective actions.
• Evaluates new cloud technologies and makes substantiated recommendations for improvement.
• Monitor, maintain, and administer the Company’s cloud privacy posture through evaluation of existing cloud infrastructure to identify risks or opportunities for improvement with the Manager of Information Security.
• Ensures technical solutions meet the Company’s quality, security, and compliance requirements.
• Monitors the Company’s cloud and on-premise networks and server infrastructure for operational issues and threats and implements configurations and procedures to protect the Company’s resources.
• Supports the Company’s telecommunication infrastructure by designing, installing, configuring and troubleshooting the Company’s cloud-based PBX implementation.
• Supports the Company’s on-premise network infrastructure by designing, installing, updating, debugging and configuring the network devices and related components.
• Analyzes technical requirements, designs program structure, writes code, prepares documentation, tests and implements continual system maintenance through automation.
• Supports the Company’s BCDR planning, management and testing.
• Trains and offers guidance to team members in the day-to-day operational support duties related to cloud infrastructure.
• Pursues professional development opportunities to advance knowledge and expertise in the area of cloud administration and management. Remain current in market trends/practices (e.g., methodology, tools, technical specifications, and other developments).
• Identifies the best cloud architecture solutions to successfully meet the strategic needs of the Company.
• Perform other duties as directed by the Manager of Information Technology related to departmental goals and the mission of the Company.

Technical Requirements

• Possession of a bachelor’s degree in a computer/network/technical or related field.
• Directly related experience (may be earned concurrently) in the following areas:
  • Ten years’ experience with network infrastructure configuration and maintenance.
  • Five years’ experience with system administration.
  • Three years’ experience with cloud-based designing, executing, and supporting IT cloud solutions.
• Experience in deploying and upgrading infrastructure through code repositories and pipelines.
• Azure certification highly desired (e.g. in areas of cloud architecture, data services, and security).
• Experience with Azure cloud services (e.g. Azure AD, Azure Integration Services, Azure Logic Apps, hybrid cloud, advanced cloud security, Azure compute and storage services).
• Experience managing Office 365 services.
• Experience working with agile methodologies.
• Experience in key aspects of platform performance and availability monitoring and administration in a 24x7 production environment required.
• Strong initiative and the ability to work successfully in an environment with minimal direction.

Additional Preferred Qualifications

• Experience administering VOIP PBX systems.
• Experience administering OPNSense and PFSense firewalls
• Experience administering Active Directory and Azure Entra ID.
• Experience administering Office 365.
• Experience with PowerShell, Python, or other automation programming language.
• Knowledge of Terraform, Ansible, or other IaC tools.
• Demonstrated ability to identify and resolve difficult network and system related problems using troubleshooting and decision making.
• Excellent written and verbal communications skills.