Service Plumbing Technician (Residential - Basic Repairs)

“The Standard for Excellence”

Pay: $20:00 – $23.00/hourly (based on experience & year in apprenticeship) with 3% commission or

$28:00 - $33:00/hourly without commission

Employment Type: Full-Time | Stable, Year-Round Work

The Role (Plain & Simple)

We’re hiring one service plumbing technician to handle basic residential plumbing repairs while working closely with a senior-level field supervisor for complex diagnostics and system-level issues.

Your main objective is to deliver exceptional 5-star customer service on every visit — setting the stage for a great client outcome, building trust with the homeowner, and acting as the first line of defense inside the home.

You are not expected to solve everything yourself.

You will:

• Complete the immediate repair professionally and correctly
• Communicate clearly, respectfully, and honestly with homeowners
• Identify potential underlying or long-term plumbing concerns
• Work directly with a field supervisor , who will take over for advanced diagnostics and present any long-term or system-level solutions to the client

This role is not sales-driven and does not require advanced diagnostics . Success comes from workmanship, professionalism, communication, and clean hand offs — not up-selling.

Technical Scope — What You Need to Know

You are expected to be competent (or actively learning) in basic residential service repairs , including:

• Leaky faucets & dripping shower heads
• Running toilets & basic toilet clogs (auger-level)
• Under-sink leaks, P-traps, and exposed piping
• Garbage disposal jams & resets
• Dishwasher drainage issues (air gaps, hoses, knockouts)
• Knowing when an issue is basic vs. needs escalation

Advanced work (mainline camera inspections, gas work, system replacements, complex diagnostics) is handled by senior technicians and field supervisors .

What the Job Actually Looks Like

• Arrive on time, in uniform, ready to work
• Enter customer homes professionally and respectfully
• Diagnose the issue, explain it clearly, and perform the repair
• Use standard service tools and approved repair methods
• Leave the workspace cleaner than you found it
• Follow a repeatable service process that supports you — not micromanages you

Requirements

• Actively enrolled in the Idaho Plumbing Apprenticeship Program

(or already a licensed Journeyman)

• Clean driving record & valid driver’s license
• Drug-free workplace
• Professional appearance and strong communication skills
• Coach-able mindset — able to follow established processes
• Comfortable running single-job service calls independently

Why Join Criterion Plumbers

• Competitive hourly pay with clear growth tied to skill progression
• Consistent service work — no feast-or-famine scheduling
• Defined advancement path from basic service → intermediate → advanced
• Hands-on training and mentorship from experienced plumbers
• A company culture built on:
• Craftsmanship
• Honesty
• Accountability
• Excellence

We respect technicians who do clean, professional work — and we support them.

How Success Is Measured

Your performance is measured by quality and customer experience , including:

• Consistent 5-star customer reviews
• Clean, professional workmanship with minimal callbacks
• Clear communication and accurate issue identification
• Proper escalation to the field supervisor when appropriate
• Clean job sites, organized truck, and professional appearance
• Reliability — on time, prepared, and accountable

Doing the basics extremely well is how you win in this role.

Who This Role Is Best For

• Apprentices ready to confidently run service calls
• Junior techs who want clear expectations and strong support
• Plumbers who enjoy customer interaction without sales pressure
• Techs who take pride in clean work and professionalism
• Individuals who want to grow — without being thrown in over their head

Location: Idaho Falls, ID

Start: Immediate opening available

Apply today if you want a service role with clear scope, real support, and a path to grow with a company that does things the right way.

Job Type: Full-time

Benefits

• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person