Customer Care and Recovery Associate

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you passionate about providing exceptional service and helping others? Do you thrive in environments that value integrity and teamwork? If so, Spectrum's Customer Operations Collections team is the perfect fit for you!

At Spectrum, we serve nearly 32 million customers with our innovative products and services. Our goal is to exceed the expectations of both our customers and employees.

As a member of Spectrum's Culloections Team, you will interact directly with our customers, addressing their needs with empathy and professionalism while keeping them informed about all things Spectrum. This role emphasizes customer service excellence and requires the ability to deescalate situations, problem solve, express empathy, and show compassion.

You will join a positive team that values partnership, long-term career growth, and a balanced work-life environment. If you you are ready to showcase your real-time problem-solving skills in a supportive atmosphere that prioritizes customer service, we want to hear from you!

LOCATION
1600 Dublin Rd
Columbus, Ohio 43215

BE PART OF THE CONNECTION
The Customer Care and Recovery Associate is a Collections Call Center role.

As a Collections Professional, you will be responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42-49 days. You will communicate directly with customers in an attempt to resolve and/or collect debt using account research and investigation. It will be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST

• Communicating with customers and assisting with their debt resolution.
• Working under minimal supervision.
• Being in an environment whose aim is to help you grow.

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.

WHAT YOU’LL BRING TO SPECTRUM

Qualifications

• Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
• Education: High School Diploma or GED
• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
• Skills: Effective verbal and written communication
• Schedule: Availability to work within the hours of operation. Consistent and punctual attendance.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life

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CCO203 2025-60127 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.