Sales and Service Specialist

Position Title: Sales and Service Specialist
Reports to: Store Manager

Creation Date: Revision Date: June 23, 2020 N/A The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

RESPONSIBILITIES AND DUTIES: The responsibilities and duties of this role include, but are not limited to: Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone.
• Recommend appropriate products and/or services.
• Effectively communicate sales and/or promotions.
• Promote the sign-up and/or use of in-store financing options (CFNA).
• Resolve Boss complaints in a timely and suitable manner.
• Follow up with the Boss to ensure satisfaction with products/services.
• Completing basic vehicle service tasks (~25% of time).
• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing.
• Engine oil and filter changes.
• Battery testing, maintenance, and replacement.
• Fluids, filter replacement and light vehicle maintenance.
• Bulb and wiper replacement.
• Alignment checks Performing store operational tasks (As-needed basis).
• Store opening and closing procedures.
• Unloading store product shipments and stocking product.
• Performing product inventories.
• Set-up and maintenance of store displays, promotional materials, and product pricing.
• General cleaning in store lobby and shop areas.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Ability to complete required store education courses and modules required for this position.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

PREFERRED QUALIFICATIONS:

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management/supervisory experience a plus.

SUPERVISORY RESPONSIBILITIES:
This role is an individual contributor role with no direct reports
As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS:

• Standing for prolonged periods of time.
  Bending and/or twisting of body.
• Kneeling, stooping, and crouching Handling hand tools, including manual and pneumatic.
• Ability to lift up to 75lbs.
• Ability to push or pull with up to 80lbs of force (opening/closing shop. doors, moving floor jacks and lubrication equipment, etc.).

WORK ENVIRONMENT:
Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
Shop areas are generally not climate controlled and most locations have concrete floors Bridgestone Retail Operations, LLC operates more than 2,200 stores and employs over 22,000 teammates. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We are one of the most trusted automotive care providers - join our team today! Your knowledge is EXACTLY what we need. We are An Equal Opportunity Affirmative Action Employer “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."