COLLECTIONS AND VENDOR RELATIONS SPECIALIST

Job Description

Job Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

ABOUT THE ROLE

We are seeking a self-motivated and results-driven Collections and Vendor Relations Specialist to join our team. In this role, you will be responsible for overseeing and managing vendor debts. The ideal candidate will have a strong understanding of vendor dynamics, excel at maintaining current debit balances, and effectively coordinate communication and resolution efforts between vendors and our internal teams.

WHAT YOU'LL DO

• Proactively collect outstanding vendor debts and reconcile account balances, reporting results to the Accounting Department.
• Investigate and resolve discrepancies to ensure both Micro Center and vendor satisfaction.
• Understand vendor-specific requirements for claim credits and tailor approaches accordingly.
• Build and maintain a detailed contact database and organized records of all vendor communications.
• Monitor and review vendor accounts regularly, ensuring all debits remain under 60 days old.
• Accurately match vendor credits to outstanding debits, verifying all applied credits for correctness.
• Serve as the main point of contact for vendors regarding claims, discrepancies, and credit issues.
• Collaborate closely with Merchandise Managers on the resolution of returns, price protections, and promotional matters.
• Work with the Allocation Department to support vendor relationships and enhance communication channels.
• Provide regular updates to the Operations Manager regarding debit statuses and necessary actions to obtain credits.
• Foster strong working relationships with colleagues across the Distribution Center and Accounting teams to support departmental goals.

WHAT WE'RE LOOKING FOR

• High School diploma with 2 years of accounting/collections experience.
• Knowledge of standard accounting procedures and terminology.
• Professional telephone skills are a must.
• Accurate typing and exceptional data entry skills required.
• Ability to meet objectives and deadlines.
• Independent and flexible, yet a team player.
• Organized, with a high level of attention to detail.
• Energetic, with a desire to accomplish objectives.
• Possess effective verbal and written communication skills.

BENEFITS THAT SUPPORT YOUR GROWTH AND WELL-BEING

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full‑time associates
• Competitive Employee Discount , including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

WHY MICRO CENTER

Our core promise is to take care of our associates and our customers . That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

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