Senior Order Administration Representative | | Dayton, OH (28587)

Job Description

Job Description

Title: Senior Order Administration Representative
Location: Dayton, OH | Hybrid – onsite 4 days per week
Assignment Length: 6 months
Compensation: $24.00 per hour

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About the Role
We’re looking for a detail-oriented and collaborative Senior Order Administration Representative to support our quote-to-cash cycle. In this role, you’ll process and manage customer orders, assist with complex deals, and work cross-functionally to ensure smooth operations and high customer satisfaction.

Key Responsibilities

• Process advanced-level customer orders via email, phone, sales quotations, and online portals
• Assist sales teams with preparing and converting advanced-level quotes into orders
• Support complex contracts and deals with large customers, government agencies, and partners
• Monitor order status and proactively communicate delays or issues
• Respond to customer inquiries regarding order status, software provisioning, shipping, and product availability
• Collaborate with inventory teams to ensure product availability and communicate shortages
• Maintain accurate documentation and approvals for order changes
• Verify order details including pricing, part numbers, contact and delivery information, and quantities
• Partner with internal teams to resolve order-related issues and improve fulfillment processes
• Ensure compliance with company policies, trade regulations, and data privacy standards
• Conduct quality checks and self-audits to minimize errors
• Troubleshoot and escalate complex order issues as needed
• Support shipping, import, and export documentation requirements

Qualifications

• High School diploma required; 2–4 year degree preferred
• 2–5 years of experience in order administration, sales support, or a related field
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Advanced problem-solving and critical-thinking abilities
• Experience with ERP systems preferred
• Familiarity with Salesforce CRM and other relevant software applications
• Proficiency in Google Chrome, Gmail, Google Apps, Microsoft Office, and Data Load tools
• Multilingual skills and global tax/export experience are a plus

Who You’ll Work With
You’ll build relationships across:

• Sales, Sales Operations, Finance, Logistics, Compliance, Customer Support
• External partners including customers, resellers, joint ventures, and freight carriers

Skills You’ll Master

• Salesforce, Oracle, and other order management systems
• Quote-to-cash processes
• Trade compliance and revenue recognition
• Import/export and shipping operations
• Embedded support for business divisions
• Identifying and escalating process/system issues

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: -w2fta/ Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.