Sales Associate (Public Adjusting)

About Our Company

Cleveland Public Adjusters is an owner-operated public adjusting firm founded in 2017. We advocate for a fair settlement for residential and commercial property owners following a major property fire or other catastrophic loss. Headquartered in Lakewood, Ohio, we are licensed as consumer advocates by state departments of insurance in Ohio and surrounding states. Our team values customer service, communication, and fairness. The Sales Associate plays a critical role in connecting property owners with our services, generating qualified leads, and successfully transitioning them into active clients.

About the Role

Commission-based, self-directed sales role in a family-owned small business environment. This position focuses on proactively identifying and qualifying property loss claims and securing signed public adjusting agreements with property owners following major property loss. This role is best suited for sales professionals with experience in claims-adjacent, construction, restoration, or loss-driven environments, or insurance adjusting professionals with extensive sales experience. This is not an adjuster position.

Core Skills and Essentials

• Commission-based sales
• Lead generation and prospecting
• Client acquisition
• Contract negotiation and execution
• Knowledge of property insurance claims and construction or restoration
• Willingness to travel within Ohio and surrounding states and pursue sales on evenings/weekends as opportunities arise.

What You’ll Do

Lead Generation and Qualification

• Proactively identify and pursue new leads using available apps, platforms, referrals, and other resources.
• Respond promptly to inbound inquiries and referrals.
• Evaluate potential claims against internal criteria to discern fit.
• Research and identify loss sites, insurance coverage indicators, property ownership details, and accurate prospect contact information.
• Initiate and maintain persuasive, informative communications that move leads from initial contact to qualified prospects and ultimately to clients.

Client Engagement and Contract Execution

• Educate prospective clients on the public adjusting process and what to expect if they choose to engage our services.
• Guide prospects through the contract process and ensure agreements are complete, accurate, and properly executed.
• Coordinate with the CPA office to transition signed prospects into active clients and claims.

Documentation and Process Management

• Create and maintain accurate Prospect records in client and claim management system.
• Document lead activity, communications, and status updates consistently and in a timely manner.
• Ensure signed contracts and initial claim and policy details are properly recorded and communicated to the CPA office to support claim setup.

Knowledge Building and Continuous Improvement

• Contribute to Cleveland Public Adjusters’ internal knowledge bank by sharing effective talking points, messaging, and outreach strategies.
• Collaborate with the CPA office to refine lead-generation materials, referral messaging, and client education resources.
• Apply feedback and evolving guidance to improve conversion quality and client experience.

What You Bring

• An experienced sales professional with working knowledge of property construction or restoration and, ideally, property insurance claims.
• Highly self-motivated, with the drive and persistence to independently identify, pursue, and close deals.
• Available to respond to leads promptly, including flexibility for evenings or weekends as lead activity requires.
• A confident, persuasive, and empathetic communicator who can engage property owners during stressful situations.
• Organized and detail-oriented, with the ability to track leads, follow-ups, and documentation accurately and consistently.
• Comfortable visiting loss sites affected by fire, water, or catastrophic damage, with reliable transportation and willingness to travel within Ohio and surrounding states as needed.
• Provides and maintains a modern smartphone, reliable computer, and dependable internet access.

What We Provide

• Access to CRM, established company processes, and lead generation tools.
• Ongoing collaboration with the CPA office and adjusting team.

Compensation

Opportunities to earn commission are self-generated, based on initiative, lead development, and successful contract execution.

How to Apply

Email [email protected] with a PDF containing your resume (or a link to your up-to-date LinkedIn profile) and a one-page introductory letter describing your experience with sales, client relations, and lead generation within property-related or insurance-adjacent industries.

Pay: $90,000.00 - $150,000.00 per year

Benefits:

• Flexible schedule
• Travel reimbursement
• Work from home

Experience:

• Sales: 3 years (Preferred)

Ability to Commute:

• Ohio (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road