Field Service Coordinator (Twinsburg)

Position Overview

We are seeking a highly organized and detail-oriented Field Service Coordinator to support the daily operations of a busy service department. Reporting directly to the Service Manager, this role serves as the central point of coordination for field service activities, ensuring efficient scheduling, accurate quoting, and streamlined communication between internal teams and customers. The ideal candidate thrives in a fast-paced environment, enjoys solving logistical challenges, and is committed to delivering exceptional customer support.

Key Responsibilities

Coordination & Scheduling

• Manage and maintain the schedule for Field Service Technicians to ensure efficient deployment based on customer needs and service priorities.
• Coordinate support coverage schedules, including after-hours rotations, to ensure continuous service availability.
• Work closely with warehouse and supply chain teams to ensure required parts are ordered, tracked, and available for scheduled service work.
• Monitor service timelines and adjust schedules as needed to maximize efficiency and minimize downtime.

Process & Data Management

• Assist in developing, documenting, and maintaining Standard Operating Procedures (SOPs) to support consistency and operational efficiency.
• Serve as a primary user of CRM software, maintaining accurate service records and identifying opportunities to improve workflow and reporting.
• Prepare weekly and monthly service reports, including open service requests, response times, and customer updates for leadership review.
• Maintain organized records related to service activities, customer interactions, and operational performance.

Service Support & Quoting

• Prepare professional customer quotations for service repairs, maintenance, and related support activities.
• Support service contract initiatives by helping customers transition from reactive service to preventative maintenance programs.
• Develop recommended spare parts packages for machinery installations and ongoing maintenance needs.
• Act as a liaison between customers, sales, operations, and service teams to ensure smooth communication and issue resolution.

Qualifications

• 2–4 years of experience in a service coordination, technical support, logistics, or B2B service environment.
• Experience working with CRM systems; Salesforce experience strongly preferred.
• Strong organizational and multitasking skills with excellent attention to detail.
• Technical degree preferred; equivalent experience in industrial equipment, manufacturing, or machinery environments will also be considered.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• $2 Monthly Health Insurance, 401k with 6% ½ match, 4 weeks of PTO