Default Financial Operations Support Specialist

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

The ideal candidate will have a high level excel skillset with the ability to work in a high-volume processing position.

Location: Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH.
Hours: Monday - Friday 8:00am - 4:30pm ET.

Essential Responsibilities:

• Provides internal support to Default Management Ops teams.
• Enters data into multiple systems.
• Reviews documentation and sends out time-sensitive correspondence.
• Roles at this level are responsible for moderate operational and/or administrative work.
• Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
• Reviews and ensures proper documentation or procedures are used for each task.
• Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member.
• Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process.
• Accountable for regular reporting and analysis requests.
• Recommends and implements processes to solve routine issues.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned.
  
  

Required and Preferred Skills, Experience, and Qualifications:

• High School Diploma or equivalent required; College degree preferred.
• Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required.
• Minimum 1 year of experience in a high-volume processing, administrative, or operations role required.
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills.
• Comfortable navigating multiple computer systems and applications.
• Excellent time management, prioritization, and organizational skills.
• Ability to work under pressure and meet deadlines.
• Proven ability to handle high transaction volumes accurately.
• Analytical, research, and problem resolution skills.
• Quick learner who is not afraid to ask questions.
• Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions.

About KeyBank:

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.