Customer experience

Description

What you'll be doing:

• Assist with customer feedback programs through various VoC (voice-of-customer) initiatives including but not limited to CSAT, NPS, and others

• Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement

• Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team

• Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation

• Utilize data visualization tools to report and analyze feedback

• Assist with planning events for Customer Advisory Board

• Other duties as assigned

What we are looking for:

• Currently pursuing a degree in business, computer science, or a related field.

• Demonstrated analytical and problem-solving skills, with an interest in working with data sets.

• Familiarity with Excel and the ability to manipulate data effectively.

• Good communication skills with a desire to grow in presenting findings and insights.

• Strong organizational skills and the ability to contribute to multiple projects simultaneously.

• Self-motivated and proactive individual with the ability to work independently.

Bonus Points:

• Experience with data visualization tools such as Power BI.

• Experience with SSMS

Education:

• Currently pursuing a degree in business, computer science, or a related field.

Travel:

• 0%

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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