Customer Service Representative (Guest Experience Call Center)

Job Description

Job Description

GUEST EXPERT - GUEST EXPERIENCE CALL CENTER

Location: Dublin, OH

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Job Duties:

• Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
• Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
• Performing other duties as assigned.

Job Requirements:

• Position requires a self-motivated, detail-oriented and organized person.
• Candidate must possess superior customer service skills, and excellent verbal and written skills.
• Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
• Candidate must possess basic math skills and have working knowledge of computers.
• The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
• Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
• Previous customer service experience preferred.
• Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin, OH.

Perks:

• $10-$20 Salon + Spa services
• 40% off Salon + Spa products