Retail Outlet Store Manager

Department: Operations / Sustainability
Reports To: Director of Supply Chain Management
Location: Woodlawn – Building C

Position Summary:
The Manager of the Thrift Outlet Store is responsible for the strategic and day-to-day oversight of a high-volume thrift outlet store. This position ensures that all efforts are aligned to maximize revenue, enhance operational efficiency, and minimize landfill contributions. The manager serves as the senior leader of a multifunctional facility, driving performance across outlet sales and recycling streams through effective team leadership, vendor relations, and data-driven decision-making.

Key Responsibilities:
Operational Leadership

• Oversee the daily operations of the thrift outlet store and co-located recycling/salvage operations.
• Develop and implement operational strategies to improve throughput, quality control, and financial performance.
• Ensure compliance with safety, environmental, and organizational standards.
• Monitor inventory flow, pricing strategies, and merchandising approaches aligned with secondary market demands.

• Hire, train, supervise, and evaluate staff across outlet and recycling functions.
• Create and manage team schedules to ensure coverage and efficiency.
• Drive a positive, performance-based culture rooted in accountability, respect, and development.

• Ensure a clean, safe, and welcoming environment for customers.
• Resolve customer concerns professionally and in alignment with organizational values.
• Promote the mission of sustainability and reuse within the community and among customers.

• Manage budget, payroll, and operating costs to ensure profitability.
• Analyze sales data, diversion rates, and other KPIs to make informed business decisions.
• Prepare and present reports to senior leadership on operational and environmental performance.

• Education: Bachelor’s degree in Business, Sustainability, Environmental Science, Supply Chain, or related field preferred. Equivalent experience considered.
• Experience: Minimum 2 years of experience in retail management or warehouse operations, or sustainability-focused environments, including team supervision.
• Proven ability to negotiate, manage vendor relationships, and drive operational improvements.
• Excellent leadership, communication, and organizational skills.

• Fast-paced, physically active environment including warehouse and retail floor.
• Requires standing, walking, lifting up to 25 lbs., and use of standard office and warehouse equipment.
• Occasional travel may be required.

If you’re looking for a rewarding, fulfilling experience, please join our team!!
Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.

EEO Employer/Vet/Disabled