Account Leader / Account Manager

Job Description

Job Description

Job Title: Account Leader / Account Manager – Integrated Facilities Management (IFM)
Location: Cincinnati, Ohio
Employment Type: Full-Time
Travel: Moderate (as required for client oversight)

Are you ready to lead with purpose? If you are a hands-on, results-driven leader who thrives in dynamic environments, we want to hear from you. Join our team and help lead the way in shaping the future of IFM.

tdgFacilities (TDG) is seeking a dynamic and strategic Account Leader / Account Manager to oversee the delivery of integrated facilities services for a key client portfolio. In this critical leadership role, you will be responsible for driving service excellence, managing client relationships, and leading a cross-functional multi-site team. You will serve as the primary point of contact for our client and ensure that all IFM operations—including maintenance, custodial, grounds, safety, and subcontracted services—are aligned with contract requirements, budget targets, and performance expectations. In this role, you will also be managing team supervisors who are responsible for day to day delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for the customer, ensuring effective communication and responsiveness to their evolving facility needs
• Proactively communicate with clients and TDG Facilities operations leaders to confirm work schedules, prioritize team tasks, and support service delivery on time and on budget.
• Understand client needs, objectives, challenges, and proactively identify opportunities to deliver value and exceed expectations
• Develop RFP/RFQs based on customer needs/requests
• Support the management of customer work orders through a cloud-based delivery system,
• Monitor account health and performance metrics, taking a data-driven approach to assess account success and client satisfaction
• Analyze KPIs and work to achieve a high client retention rate based on overall account success
• Other tasks as assigned.

QUALIFICATIONS:

• Ability to lead and inspire teams at multiple customer sites, providing guidance, mentorship, and support in achieving individual and team goals
• Excellent verbal and written communication skills. Must be able to convey information to internal and external stakeholders in a clear, focused, and concise manner.
• Critical thinking skills, including demonstrated experience identifying and quantifying issues and providing effective resolutions
• Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
• Personal accountability and team focused attitude
• Extensive knowledge of MS Office, especially Excel, Word, Teams, PowerPoint, Outlook. Ability to learn and adapt to other applications and auditing tools as new technologies are deployed within the delivery structure
• Bachelor’s degree in (or equivalent in education and experience) is required
• Knowledge of Facilities Operations related to General Maintenance, HVAC, Plumbing, Cleaning, Grounds/Lawn Care is a plus, but not required

BENEFITS:

• Health, Dental, Vision, Life, STD/LTD
• Paid Time Off & Holidays
• Phone stipend or company phone
• 401k / employer matching
• Potential for a car allowance (contingent on locations of customers being served)

TDG Facilities is full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.