Architect - marketing communications

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Nelnet is committed to investing in Microsoft Copilot and other AI technologies to transform how we work. As part of that vision, we're seeking a forward-thinking Agentic AI Architect to join our Corporate Marketing & Communications team. This role will lead the development and execution of our AI strategy, with a strong focus on leveraging Microsoft Copilot to enhance content creation, campaign execution, and internal communications.

The ideal candidate will bring a blend of technical expertise, strategic marketing and communications thinking, and a passion for innovation. This role will collaborate across marketing and communications teams and partner closely with Nelnet's AI Center of Excellence to ensure alignment, scalability, and impact.

Key Responsibilities

AI & Automation Strategy

• Develop and own the AI and automation strategy and roadmap for Corporate Marketing & Communications.

• Lead the implementation of Microsoft Copilot and in-house AI Agents & tools across marketing and communications workflows.

• Identify opportunities to automate repetitive tasks and enhance content creation, personalization, and delivery.

Tool Development & Integration

• Design, build, and maintain AI-powered tools and agents using both low / no-code platforms such as PowerAutomate and Microsoft Copilot, as well as original tools backed by LLMs.

• Integrate AI into existing systems including CMS, CRM, email marketing, and analytics platforms.

• Direct the development, management, and governance of AI Agents.

Collaboration & Enablement

• Partner with Nelnet's AI Center of Excellence to align on governance, best practices, and innovation.

• Collaborate with internal marketing and communications teams across business areas to support adoption and training.

• Provide technical guidance and support to team members using AI tools, and help direct use case identification and AI / Agentic AI delivery.

Performance & Optimization

• Monitor performance of our AI portfolio; ensure compliance with data privacy, brand standards, industry regulations, and AI ethics.

• Use analytics and feedback to continuously improve effectiveness and efficiency.

• Stay current on emerging AI trends and recommend new applications to drive innovation.

Salary for this role is: $90,000

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Qualifications

• Bachelor's degree in marketing technology, communications, computer science, data science, or a related field.

• Experience in marketing technology, digital marketing, AI/ML engineering, and/or Agentic AI development.

• Hands-on experience with Microsoft Copilot and other Agentic AI platforms (e.g., PowerAutomate, Jasper, LLMs, Python, VSCode Editor, etc.).

• Proficiency in scripting languages (e.g., Python, JavaScript) and low / no-code AI platforms (e.g., Power Automate, Zapier, Copilot).

• Strong understanding of marketing workflows, content strategy, and digital communications.

• Excellent collaboration, communication, and project management skills.

Preferred Qualifications

• Experience with CMS (e.g., Sitecore, WordPress), CRM (e.g., HubSpot, Creatio), marketing automation platforms (e.g., HubSpot, Acoustic), and project management platforms (e.g., Workfront, Asana).

• Familiarity with prompt engineering, LLM fine-tuning, or AI governance frameworks.

• Experience working in cross-functional environments with IT, data, and creative teams.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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