Fee Payment and Deposit Coordinator

: Customer service position with the responsibility of processing payments to student and departmental accounts, and to reconcile payment activity to ensure appropriate application and disbursement of funds. Minimum Qualifications A high school diploma or GED and four years (FT) of related work experience, or two years of post-secondary education and two years of (FT) related work experience, OR a bachelor's degree in a related field and one year (FT) of related work experience. Excellent verbal communication skills. Budget management experience required. Ability to calculate whole numbers, decimals, fractions, percentages, simple and compound interest. Considerable knowledge and skills to utilize current office equipment and a variety of complex software packages. Preferred Qualifications Essential Functions and percent of time: I. Cash Control and Balances (25%) Balances vault cash on a daily basis and reports any discrepancies to immediate supervisor. Buys/sells cash to maintain appropriate level of vault cash based on processing cycle and initiates currency/change orders with bank as needed. Maintains control of cash advances, including training departments on procedures for advances and monitoring the return of the advances or required receipts. Performs and/or reviews daily scanned checks to confirm that file balances with Banner input. II. Fee Payment and Deposit Processing (40%) Primary individual responsible for processing student and non-student transactions received by mail, drop box, from the Attorney General and Student Loan Collections staff. This includes the processing of cash, checks and credit cards. Processes and authorizes credit card transactions through TouchNet Payment Gateway to maintain PCI compliance standards. Balances daily activity and prepares deposit for armored truck pickup. In addition, process checks through the check scanner and resolves any data issues with check information. Responsible for opening, recording, processing and distributing items placed in the night drop boxes. The information is recorded for security and statistical purposes. Serves as the primary bank contact to resolve credit card charge back issues. Prepares stop payment requests for refunds not received by students and follows up to ensure the proper reissuing of funds. Assists staff in correcting processing errors including canceling charges and voiding transactions when necessary. Essential Functions and percent of time (cont'd): III . Account Reconciliation and Student Account Analysis (20%) Performs monthly reconciliation of charge card activity between Banner, TouchNet and the bank totaling over $15 million annually. Monthly reconciles the ACH deposits and returns for Alternative loan funds disbursed to student accounts by the Office of Financial Aid. Reconciles daily electronic payment activity between TouchNet and Banner. Reviews exception report in TouchNet and resolves any outstanding issues. Investigates posting problems with all Touchnet modules including Payment Gateway, Bill Payment and Marketplace. Provides support to multiple staff with reconciliation issues with the departmental Marketplace store. On a weekly basis, runs various queries to review accounts for inaccuracies such as: open credit balances on charge detail codes which need to be unapplied and reapplied to original charge, failed scheduled debit card transactions which need to be deleted so system does not repeatedly attempt to process. Compares daily Banner reports to the General Ledger to ensure that feeds are accurate and, if not, engages supervisor for assistance in determining resolution to the issue. Analyzes and interprets highly detailed, technical student account information in Banner and TouchNet Bill Payment systems. Presents the material in a concise, accurate, professional manner to students/staff/public in response to requests for information. Interprets and enforces university and departmental policies. Handles confidential and highly sensitive information in a prudent manner in accordance with university policies and Federal/State/Industry regulations including, but not limited to the Family Educational Rights and Privacy Act, Red Flag Identity Theft Regulations and Payment Card Industry Data Security Standards (PCI-DSS). IV. Customer Service & Miscellaneous (15%) Assists with answering phones for the Bursar office main phone line and supplies information requiring a detailed knowledge of university policies and procedures. Recommends procedural changes to improve efficiencies within the department. Performs and/or reviews the scanning of documents into Banner Web Extender. Gathers and records information or performs other functions/services or reports where interpretation of data is needed. Maintains various statistics such as mail received and night drop activity. Performs other related duties as assigned by supervisor.