Patient Care Coordinator (Cleveland)

Our Mission

To transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. 

Our Vision

Care Alliance will be the health center of choice , delivering compassionate, high-quality, and innovative healthcare that empowers individuals and strengthens communities. We are committed to advocacy, accessibility, and excellence , ensuring every patient receives the care they deserve with dignity, respect, and unwavering support. 

Our Values

1. Accessibility:
   We are committed to eliminating barriers to care, ensuring that every individual—regardless of background or circumstance—has access to high-quality healthcare.
2. Collaboration:
   Our strength comes from collaboration, fostering communication and teamwork among employees, patients, and community stakeholders to achieve shared goals.
3. Accountability:
   We are unwavering in our commitment to accountability, upholding the highest standards in patient care, employee well-being, and organizational excellence.
4. Compassion:
   We treat every person with dignity, empathy, and respect, building trust through genuine care and understanding.
5. Innovation:
   We embrace change and seek out creative solutions to continuously improve the experiences of our employees, patients, and community.
6. Excellence:
   We are relentless in our pursuit of excellence, ensuring superior clinical outcomes, operational efficiency, and transformative patient experiences.

Community Impact:
We are deeply rooted in the communities we serve, dedicated to creating positive, sustainable change through outreach, advocacy, and partnerships. 

Position Summary:

Working with Care Alliance Health Center patients as part of the Patient- Centered Medical team, Patient Care Coordinators address and reduce barriers to care. Activities include health care navigation, benefits enrollment and usage, population-specific interventions, community case management, and patient advocacy. 

Task Responsibilities & Competencies:

*Include but are not limited to:

· Screen patients for eligibility, support enrollment, recertification, and follow up as appropriate. Benefits may include Medicaid, Medicare, SSI/SSDI, CHAP, SNAP, WIC, etc.

· Based on provider referral and patient screening, connect patients to available community resources such as reduced fare bus tickets, housing support, income and food support, job training, etc. 

· Support patient comprehension of their diagnosis, treatment plan, and next steps, and connect patients to the appropriate licensed clinical professional.

· Work with providers to coordinate specialty care outside Care Alliance 

· Assist patients with scheduling appointments; coordinating prior authorizations or insurance benefits; basic understanding of procedures; retrieval of specialty care reports, results, or visit summaries and appropriate follow up.

· Support enrollment and use of private benefits such as pharmaceutical assistance programs 

· Identify and address non-medical barriers to health and self-sufficiency such as transportation, housing, income, recreation, and education. 

· Establish and maintain positive relationships with community resources and social service agencies to link patients appropriately. 

· Link patients to other experts such as Legal Aid or housing case managers and follow up with patients and external providers accordingly. 

· Conduct daily review of outstanding referrals including appointments to be scheduled, patient navigation, and specialty visit results.

· Support engagement in primary care and provide support and assistance to clients in gathering and completing all necessary documents, submitting to applicable agencies, and appropriate follow-up.

· Educate patients on how to use new insurance options such as basics on managed care network coverage and drug formularies. 

Minimum Education and Experience: 

Required:

· Associate’s degree and/or commensurate experience may be considered, BA degree in social work, family development, healthcare administration or a related field preferred.

· 1-3 years’ experience in at least one of the following areas: case management or counseling, experience, experience working with vulnerable populations, mental illness, and/or substance abuse.

· Experience using EPIC or another EHR is an added plus.

· Knowledge of relevant community resources and ability to work collaboratively with community service providers.

· Ability to work independently and as part of a multi-disciplinary team of staff at various skill and professional levels.

· Strong problem-solving skills 

· Ability to plan, organize and complete paperwork in timely manner and maintain confidentiality

· Commitment to the mission of Care Alliance Health Center

Compensation details: 18-21 Hourly Wage

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