Plant IT Manager - Site Support Analyst

Job Description

The Team

General Motors is hiring a Plant IT Manager, Site Support Analyst to lead IT operations for Factory Zero Hamtramck, with additional responsibility for the Romulus Propulsion and Brownstown Battery Assembly facilities. This role is part of GM's U.S. Manufacturing IT Site Operations organization, supporting the digital backbone of GM's electric vehicle and battery production.

The Role

This is a senior, hands-on leadership position responsible for the stability, performance, and security of all onsite IT services across multiple manufacturing sites. You will provide technical leadership, operational oversight, and mentoring to IT teams supporting plant operations, manufacturing systems, and end-user technologies.

You will serve as the primary IT leader for the plants, ensuring that infrastructure, applications, and support services operate reliably 24/7. You will work closely with plant leadership, manufacturing teams, and GM's centralized IT organizations to deliver resilient, scalable, and secure technology solutions that keep production running.

What You'll Do

• Lead a multi-site IT support team providing end-to-end coverage across applications, servers, storage, networks, end-user devices, and manufacturing systems

• Deliver 24/7 onsite IT operations for Factory Zero, Romulus, and Brownstown, ensuringmaximumuptime for plant production

• Serve as the single point of contact (SPOC) for plant leadership and centralized IT teams (Applications, Infrastructure, Networks, End-User Computing, Deployment)

• Oversee incident triage, root-cause analysis, and resolution to minimize operational disruption

• Plan and execute IT changes, upgrades, and deployments aligned to plant schedules and production priorities

• Manage servicerequestlifecycles and SLAs, ensuring consistent delivery and performance

• Lead data center and hosting operations, including virtual and physical environments

• Own device lifecycle management for desktops, laptops, scanners, radios, tablets, printers, and mobile devices

• Support manufacturing launches and major production events, ensuring IT readiness

• Coordinate IT project delivery across cross-functional teams

• Oversee client patching, security compliance, and vulnerability remediation

• Provide IT support for Just-In-Time (JIT) supplier operations

Required Qualifications

• Bachelor's degree (or higher) in IT, Engineering, or a related field

• 10+ years of progressive IT experience, including leadership or supervisory responsibility

• Experience supporting manufacturing or industrial environments

• Strong background in LAN, WAN, and WLAN design and support

• CCNA or equivalent networking certification

• Advanced troubleshooting skills for PCs, laptops, printers, scanners, tablets, and network connectivity

• Strong Windows client and peripheral support experience

• Hands-on experience with Cisco routers, switches, and wireless access points

• Solid knowledge of Layer 1-4 networking, switching, and routing

• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP

• Experience supporting data, voice, and video services

• Strong understanding of IT security controls, tools, and best practices

• Experience using networking and diagnostic tools to resolve complex issues

People & Leadership Skills

• Strong analytical, communication, and problem-solving abilities

• Ability to lead, mentor, and develop technical teams

• Skilled at building strong partnerships with plant leadership, operations, and centralized IT teams

• Comfortable operating in fast-paced, mission-critical manufacturing environments

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job may be eligible for relocation benefits.

This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will only be provided for this role by passing the Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .

Accommodations

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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

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Our Culture

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Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.