Operations Management Program

Location: Cleveland, OH, United States
Job ID: 89432

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Operations Management Program

Your main responsibilities

The Operations Management program is a structured, 12-month development experience that combines formal training with immersive, hands-on field exposure. The program is designed to build a strong pipeline of Schindler’s most critical operational leadership roles, by equipping participants with the technical knowledge, business acumen, and leadership capabilities required to succeed.

Participants gain practical experience in the field, developing a deep understanding of Schindler’s products, services, and customers. Throughout the program, participants work closely with Area, Territory, and local leadership, including a dedicated mentor, to learn how to effectively manage the maintenance and repair of elevators, escalators, and moving walks.

In addition to field experience, the development program includes a structured curriculum delivered through in-person training, eLearning modules, and cohort-based sessions. Core focus areas include safety, product knowledge, resource planning, leadership, technician development, and financial acumen.

The program is divided into three distinct “phases” with specific learning objectives set for each phase. Upon completion of the program, participants MUST be open to relocating to other locations within the local territory should a permanent, full-time Field Superintendent position not be available at their host training location near time of graduation.

Phase Overview and Descriptions
Phase 1 - Orientation and Introduction to Schindler (approx. 3 months):
• Attend 3-day in-person program kickoff and orientation in US Headquarters located in Morristown, NJ
• Participate in “EI Deliver”, an eLearning training program to gain an overall understanding of the service business

• Gain visibility into what leadership looks like at Schindler through “New Leader Voyage” program
• Understand the basics of the Field Superintendent role and how it fits into Schindler’s other departments
• Conduct “ride-alongs” with local Superintendents to interact with technicians onsite.
Phase 2 – Technical Field Immersion (approx. 3 months):
• Participant will be granted a temporary union card to work under the direction of an Elevator Union Mechanic
• Work onsite assisting with elevator and/or escalator service/repair or installations dependent on business line function
• Improve practical knowledge of safety procedures, hazard recognition and utilization of Personal Protective Equipment
Phase 3 – Supervision, Quality and Compliance (approx. 6 months):
• Meet the local area Field Quality Excellence team to job shadow and gain better understanding of their function
• Acquire focused knowledge surrounding auditing, testing, installation and maintenance safety and code compliance
• Manage limited workforce in controlled local environment to gain hands-on management experience
• Performance Evaluations provided by Branch & Area management team
• Consider placement opportunities upon graduation of program based on local, territory or national vacancies

What you bring

• Bachelor’s degree in Engineering, Construction Management, Business, or other relevant field of study preferred
• Candidates MUST be open to relocation (company-assisted) to select cities upon completion of the program
• Previous military or other leadership experience is highly desirable
• Prior work experience or internships in construction, service/maintenance or related industry a plus
• Strong customer service, organizational and communication skills
• Affinity for understanding technical/mechanical systems

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.
• $85k base salary which increases as you progress through the program.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on .

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.