Compliance Analyst: Licensing & Complaints

Job Description

Job Description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are seeking a Compliance Analyst, Licensing & Complaints to join our Legal & Regulatory Affairs team. In this role, you will play a critical part in maintaining APCO's regulatory compliance by managing licensing and registration activities, supporting regulatory filings, coordinating consumer complaint responses, and driving process improvements that strengthen our compliance framework.

This position offers the opportunity to work across multiple business units while partnering with regulators, external vendors, legal professionals, and internal stakeholders throughout the organization.

What You'll Do

Regulatory Licensing & Filings

• Prepare, file, and maintain corporate licenses, registrations, certificates of authority, and regulatory filings
• Manage producer license applications and renewals, provider registrations, DBA filings, and Secretary of State filings
• Coordinate with regulators and third-party vendors to secure approvals and maintain compliance requirements
• Monitor filing deadlines and maintain accurate records of licensing and regulatory obligations
• Track changes in regulatory requirements and communicate impacts to internal stakeholders

Consumer Complaints & Regulatory Response Support

• Collect, analyze, and organize information related to consumer complaints and regulatory inquiries
• Prepare draft responses and supporting documentation under the direction of Legal leadership
• Partner with internal departments to gather information necessary for complaint investigations and responses
• Assist with tracking, reporting, and trend analysis related to complaint activity

Compliance Operations & Process Improvement

• Identify opportunities to improve compliance processes, documentation, and operational efficiency
• Support integration efforts related to acquisitions and new business initiatives
• Maintain corporate records and compliance documentation
• Assist with special projects, audits, and regulatory reviews as needed
• Serve as a resource on licensing, registration, and compliance-related matters

Team Collaboration & Leadership

• Provide guidance and support to compliance analysts and paralegal staff
• Assist with training and knowledge-sharing initiatives
• Cross-train across Legal & Regulatory Affairs functions to support department flexibility and continuity
• Build strong working relationships with internal stakeholders, external vendors, regulators, and business partners

What Makes You Successful

You are highly organized, detail-oriented, and comfortable managing multiple deadlines in a fast-paced regulatory environment. You enjoy researching complex issues, interpreting regulations, and developing practical solutions that support business objectives while maintaining compliance.

You are also a strong communicator who can work effectively with individuals at all levels of the organization while maintaining professionalism, confidentiality, and sound judgment.

Basic Qualifications

• Bachelor's degree
• 6+ years of professional experience in a compliance, legal, regulatory, licensing, or business operations environment
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple projects and competing priorities simultaneously
• Advanced proficiency with Microsoft Office, including Word, Excel, and PowerPoint

Preferred Qualifications

• Experience with regulatory licensing, registrations, or compliance filings
• Experience supporting consumer complaint investigations and responses
• Experience working in insurance, financial services, automotive F&I, or other regulated industries
• Experience supporting acquisitions, integrations, or corporate governance activities
• Experience working with regulators, state agencies, or third-party compliance vendors

This Role Might Be a Great Fit If You…

• Enjoy working with regulations, licensing requirements, and compliance programs
• Thrive in highly organized, deadline-driven environments
• Like balancing detailed analysis with cross-functional collaboration
• Enjoy identifying process improvements and increasing operational efficiency
• Want to build expertise in regulatory compliance and legal operations

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Professional development opportunities
• Exposure to complex regulatory and compliance matters across multiple jurisdictions
• A collaborative and supportive legal and compliance team

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

C ommitted – We build strong, high-trust relationships with our partners and each other.

A ccountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

R esults-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

E xcellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

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