Accounts Receivable & Collections Specialist

Company Description

ForTec Medical is an industry leader, dedicated to improving patient health. Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.

What We Offer:

At ForTec, caring for others starts with caring for our team. That’s why our benefits go beyond the basics:

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

Job Description

This position will assist and facilitate the overall operations of the Accounts Receivable and Collections Department. This includes the collection of purchase orders (PO), collecting past due accounts, negotiating payment plans, alerting management of collection issues, researching unapplied cash, and answering incoming customer questions and concerns. This position may also require using outside customer portals to obtain POs, billing, invoice rejection, and/or remittance details.

• Make regular collection contact with past due customers, and escalate when necessary.
• Contact customers to obtain purchase orders when a customer has not sent one to us on their own.
• Assist in monitoring general Accounts Receivable E-mailbox and ensure all incoming customer questions are answered timely.
• Research and resolve unapplied cash.
• Apply purchase orders, if applicable to your role
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Participate in, or provide support for annual or state audit requests
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Qualifications

Requirements / Preferences

• Associate’s or Bachelor’s degree in accounting or related field, or equivalent experience preferred. High School diploma or equivalent required.
• 1-3 years of recent work experience in accounts receivable, collections calls, and billing in a high-volume, fast-paced environment required.
• Microsoft Dynamics/Great Plains experience preferred
• Ability to manage high-volume activity and multitasking is essential

What You Need to Be Successful:

• High degree of accuracy, attention to detail, and ability to function effectively in meeting daily deadlines. Excellent judgment and organizational skills.
• Excellent written and verbal communication skills.
• Strong analytical skills to assess problems and develop solutions. Must be able to multi-task.
• Proficient technical knowledge of Microsoft Office applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.