Customer Service Representative

Job Title: Inside Sales RepresentativeJob Description

As an Inside Sales Representative, you will play a crucial role in assisting customers with their inquiries, scheduling appointments, and updating them on services. You will handle inbound and outbound calls, providing detailed product knowledge across various home improvement categories. Your responsibility will also include accurately entering customer data into CRM systems and identifying opportunities to connect customers with sales representatives.

Responsibilities

• Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.

• Make outbound follow-up calls to confirm appointments and gather additional information.

• Provide scripted product knowledge across multiple home improvement categories.

• Accurately and efficiently enter customer data into CRM systems.

• Identify opportunities to connect customers with sales representatives.

• Escalate complex inquiries to higher-level agents or supervisors as appropriate.

• Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.

• Deliver exceptional customer experiences on every interaction.

• Consistently meet or exceed call handling, scheduling, and accuracy targets.

• Demonstrate reliability through consistent attendance and punctuality.

• Maintain high standards of data entry accuracy and compliance with standard operating procedures.

Essential Skills

• Sales experience

• Customer service skills

• Proficiency in handling outbound and inbound calls

• Data entry skills

• Inside sales support experience

• Customer service oriented

• Sales driven

• Goal-oriented

• Ability to handle objections

• Schedule planning skills

Additional Skills & Qualifications

• A driven and sales-oriented mindset is required.

Work Environment

This position is 100% onsite, available at either Bedford Heights or Twinsburg locations. Training is conducted onsite from 10 AM to 3 PM during the first week of work. The Twinsburg location offers shifts starting on 2/23 and 3/9, with rotational Saturdays. Shifts are from 1 PM to 9:30 PM, Monday to Thursday, and 11:30 AM to 8 PM on Fridays, with remote work to start. The Bedford location offers shifts starting on 3/2, with options for 8 AM to 4 PM or 1 PM to 9 PM, three weekdays, and every Saturday and Sunday onsite. Alternatively, shifts are available from 8 AM to 5 PM, Monday to Friday, with rotational Saturdays and Sundays.

Job Type & Location

This is a Contract to Hire position based out of Twinsburg, OH.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Twinsburg,OH.

Application Deadline

This position is anticipated to close on Mar 11, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.