Consumer Banking - Product Manager, Vice President

Job Description

You are a strategic leader who thrives in dynamic environments, driving business performance and operational excellence for Consumer Banking Deposit Products. Join our team to shape the future of Consumer Banking Deposit Products and stakeholders.

As Vice President- Product Manager within the Product Portfolio Management team, you are an integral part of the team, executing with precision and accountability . In this role, you are responsible for conducting ongoing, comprehensive reviews of Consumer Banking Deposit Products, ensuring that every aspect of our offerings meets the highest standards of quality and reliability. You will perform critical production testing to validate that our systems and processes operate accurately and efficiently, directly supporting the seamless delivery of our products to clients.

Your work is especially vital as we prepare for several major initiatives launching in 2026 and beyond. By proactively identifying and addressing potential issues, you help safeguard the integrity of our product ecosystem, enabling the team to deliver innovative solutions with confidence. Your expertise ensures that our strategic objectives are met, risks are mitigated, and our customers continue to receive exceptional value from our products.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Evaluate and Enhance Controls: Assess current controls, introduce new ones, and provide guidance on enhancements to ensure robust monitoring and compliance.
• Lead and Consult on Strategic Initiatives: Serve as a consultative expert for major projects, leveraging deep institutional knowledge of Chase Deposit Systems.
• Co-lead the modernization of monitoring controls in partnership with the Data Analytics and Controls team, ensuring that all updates are thoughtfully designed and effectively implemented.
• Oversee the entire lifecycle of CB Products Monitoring, from initial review through to production testing and ongoing monitoring.
• Work closely with cross-functional teams, including Data Analytics, Controls, and Product teams, to align monitoring controls with business objectives and regulatory requirements.
• Identify gaps and opportunities for process improvements, ensuring that monitoring controls remain effective as products and systems evolve.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience successfully supporting Chase Consumer Deposit deposit products and systems
• Excellent relationship management with Agile Product Teams, Product Segments / GMs, IT, and Legal Risk Controls Compliance partners
• Considerable knowledge of depository products and treasury management services and processes
• Excellent/strong verbal and written communication skills
• Strong time management, organizational and planning skills
• Strategic thinking skills

Preferred qualifications, capabilities, and skills

• Demonstrate prior experience working in a highly matrixed, complex organization
• Demonstrate experience in highly matrixed, complex organizations and apply product and business acumen in product-driven environments

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.